Oracle Agile PLM Integration (PQM, CRM, EBS)

Oracle Agile PLM Integration (PQM, CRM, EBS)

The client is a multinational industry leader providing data and storage networking products.

All product complaints and quality issues are captured in the client’s Oracle CRM (Customer Relationship Management system) and Oracle EBS (E-business Suite Enterprise Resource Planning System). Agile PLM 9.3.1 PQM was implemented to house quality issues or complaints and closed loop corrective action processes were implemented to address these issues.

System integration was required to bring quality issues/complaints from CRM and EBS systems into Agile PLM. CRM and EBS data need to be updated to sync up data processed. Customized UIs were defined for steamlined flows.

Challenge

– Data exchange among heterogeneous systems
– Customized UI on Agile

Solution

Based on Agile URL-Based Process Extensions framework, customized application was implemented with its own UI, which can be launched from Agile. And the customized application consumes Agile OOTB functions through Agile SDK.

Agile Web Services Extensions Framework was used to implement customized web services which were exposed to other systems using Agile PLM data.